First:Utility

Who are First:Utility?

First:Utility is a new, exciting, independent electricity and gas supplier based in Warwick, UK. What is so exciting about energy? you ask. Well, quite a lot! We are at the forefront of some very big changes in the energy industry, and as a smaller supplier we are being smart about looking after our customers...

The only suppliers of Smart Meters in the UK

The UK Government recently set a target to install Smart Meters in every home by 2020. At First:Utility we are already supplying homes and businesses with Smart Meters.

Smart at the heart:

We are rolling out Smart Meters region by region, starting with home owners in the Midlands and East Midlands regions, with the rest of the UK to follow throughout 2010.

Branching out:

We already supply 3,000 businesses across the UK, ranging from SME’s to large companies with hundreds of our meters installed across their sites and offices.

Building up:

We have great relations with many of the country’s top developers, working with them to supply new homes with Smart Meters.
 

What’s so good about a smart meter anyway?

Ms Aron missed her Smart Meter so much when she moved home, that she wrote to us to beg for a quick installation in her new home. It’s not surprising that demand is increasing. Smart Meters are an innovative new technology that provide a clear picture of energy consumption, with research showing that they can reduce a household’s annual energy usage by 10%, and empower businesses to easily manage energy consumption across multiple sites.

Smart Meters make energy bills easy to understand by enabling us, the energy retailer, to provide you, the customer, with accurate monthly bills containing useful data. Each  month you will have access to graphs showing your average hourly spend and a calculation of how much you have reduced your carbon footprint. This supersedes the current, unpopular, system of energy companies estimating your bills, often resulting in over charging.

A Smart Meter records gas daily and electricity every half an hour – that’s 48 electricity reads a day! The Smart Meter will then automatically submit the reads for you; the days of having to descend into a dark corner of your property to read your electricity or gas meter are over. Smart Meters have arrived. With this kind of data the customer will always be right.

Households in the heart of the country qualify for one of our free Smart Meters. To get yours switch to the First:Utility smart tariff.

If you don’t live in the East or West Midlands then you can still become one of our valued customers by taking advantage of our non-Smart Meter tariff, the iSAVE Tariff, which offers a generous dual fuel discount, making it one of the cheapest tariff's in the UK today: Switch to the First:Utility iSAVE tariff.

History

You may already know us! Previously, we traded under the brand first:telecom, and have been a competitive telecoms provider since 1994, with a customer base of over 50,000. We can also supply your home with a landline and broadband

Our proven success in servicing large customer bases in the telecoms industry – an industry dedicated to accurate billing - meant that we were in an ideal position to expand to other utilities, and so we chose to leverage our expertise in billing and customer service to the energy industry, serving residential and business customers alike. Our main aim is to revolutionise an industry suffering from poor customer service and poor practices such as estimated billing. We put customers back in control with accurate, transparent billing delivered by smart metering technology.

First:Utility launched in September 2008 offering consumers a genuine alternative to the poor service and lack of competitiveness that exists in the energy market. To view video clips documenting the level of media interest and excitement surrounding our launch visit our Media Coverage archive (Q3 2008)
 

• Learn more about our Smart meters

• View a sample electricity and gas bill containing graphs and charts

• See how our customers keep an eye on their energy consumption via their online accounts by viewing our live smart metered account

• View our vast amount of Media Coverage including video clips of TV coverage, audio clips from radio interviews with our directors and many articles.